Privacy policy

Hazel Textile Inc. ("we", "our", or "us") operates this website and online store to provide customers with apparel and related products. This store is powered by Shopify.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify and payment providers)

  • Order details and purchase history

  • Device and browser information (IP address, cookies, usage data)

We collect this information when you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact us

  • Browse our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service

  • Send order confirmations and updates

  • Improve our website and shopping experience

  • Prevent fraud and ensure security

  • Send promotional emails (only if you subscribe)

You may unsubscribe from marketing emails at any time.

3. Payment Information

Payments are processed securely through Shopify and its payment partners. We do not store full credit card details on our servers.

4. Sharing Your Information

We may share your information with:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Shipping carriers

  • Service providers who help us operate our business

We do not sell your personal information.

5. Cookies and Tracking

Our website uses cookies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

You can control cookies through your browser settings.

6. Data Security

We take reasonable security measures to protect your information. However, no online transmission is 100% secure.

7. Your Rights (Canada)

If you are located in Canada, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent to marketing communications

To make a request, contact us at:

contact@hazeltextile.com

8. Data Retention

We retain personal information as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Children’s Privacy

Our store is not intended for individuals under the age of majority in their province or territory.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

Hazel Textile Inc.
6-600 Bedford Highway
Halifax, NS B3M 0P6
Canada
Email: contact@hazeltextile.com